For Contact Centres
A contact centre stack that scales with the shift pattern.
Multi-tenant cloud architecture built for thousand-seat operations, with the same dashboard a ten-seat team uses on day one.
Operator overview
The whole contact centre, on one screen.
The Operator dashboard is the command surface your team leaders live in all day. Live queues, agent state, call volumes and SLA breaches in a single browser tab, with every control one click away.
- Designed to be readable from day one, no training course required.
- Real-time queue depth, longest wait and abandon rate at a glance.
- Whisper, barge or pull an agent into a call without leaving the view.
10
minimum seats
1,000+
concurrent seats on a single tenant
99.99%
uptime SLA, geo-redundant UK
0
per-seat hardware required
Capabilities
Everything an operations director expects, in one tenant.
Inbound
- ACD with priority, skills, weighted routing and overflow
- Queue callbacks with position-in-queue announcements
- Estimated wait time and busy-callback offers
Outbound
- Preview, progressive and predictive dialler modes
- Local-presence number pools, rotating by area code
- DNC list management with Ofcom-compliant suppression
Supervision
- Whisper, barge, monitor and silent listen on every call
- Live agent state, queue depth and SLA breach paging
- Drag-and-drop wallboards, sharable by URL
Quality & compliance
- 100% call recording with AES-256 at rest
- PCI DSS pause-and-resume with DTMF suppression
- Configurable retention and downloadable evidence packs
Burst & seasonality
Add a hundred seats for a campaign. Drop them when it's over.
Spin agent seats up and down by the day. Billing is per-seat, per-month, pro-rated to the hour, so a Black Friday surge or a regulatory deadline doesn't lock you into a year of unused capacity.
- Ofcom registered
- ICO registered
- GDPR compliant
- PCI DSS