Blog

Field notes on UK business telephony.

Practical writing from the TelQuest team on UCaaS, compliance, porting and running a modern phone system.

Featured · Regulation

The UK PSTN switch-off, finally explained for SMEs

By January 2027 the copper PSTN is gone. We break down what every UK business needs to do, porting, hardware, contracts, and how to avoid being the company that gets cut off.

Author
Editorial
Date
12 June 2026
Reading time
7 min read
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Operations

Porting business numbers without a second of downtime

A field-tested playbook for porting geographic, non-geographic and freephone numbers into a hosted PBX. Includes the exact checklist our provisioning team uses on multi-site moves.

Provisioning team
3 June 2026
9 min read
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Product

Microsoft Teams as a phone system: when it's the right call, when it isn't

Teams Phone is brilliant for some teams and painful for others. We compare it against a dedicated hosted PBX across cost, routing, contact-centre features and out-of-hours behaviour.

Editorial
21 May 2026
11 min read
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Compliance

Ofcom's tightened CLI rules: what changed in 2026

Calling Line Identification is no longer best-effort. Here's what UK businesses must present, what gets blocked at the network, and how to stay on the right side of regulation.

Compliance
5 May 2026
6 min read
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Partners

Starting a white-label telephony business from your existing IT desk

Margins, billing, support load and the three integrations that actually move the needle. A practical guide for MSPs adding voice to their stack without rebuilding the back office.

Partner team
22 April 2026
8 min read
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