Encryption in transit
SRTP for voice and TLS 1.3 for signalling and dashboard traffic. No unencrypted media leaves our infrastructure.
Security & Compliance
Regulated-grade telephony, with no add-on required.
The accreditations, controls and operational practices behind every TelQuest account, applied the same to a one-seat sole trader and a thousand-seat contact centre.
Accreditations
The regulators we answer to.
UK telephony is a regulated market. TelQuest holds the registrations and adheres to the codes of practice expected of a communications provider trusted by regulated businesses.
Ofcom registered
A UK Communications Provider registered with Ofcom, with full UK number-range allocations and statutory porting rights.
ICO registered
Registered as a data controller and processor with the UK Information Commissioner's Office. Registration number available on request.
GDPR compliant
UK GDPR and EU GDPR aligned. UK & EEA-only data processing, signed DPA available, sub-processors fully documented.
PCI DSS aligned
Pause-and-resume recording and DTMF suppression keep cardholder data out of recordings and out of agent earshot.
Controls
How we keep your calls and data safe.
UK & EEA-only data
Voice, recordings and customer data are processed and stored exclusively in UK and EEA data centres.
Encryption at rest
AES-256 encryption on all call recordings, voicemail and customer database fields holding PII.
Role-based access
Granular roles and audit logs in the dashboard. Provision, suspend and review every action by user.
Carrier-grade redundancy
Geographically redundant UK interconnects with automatic failover and a 99.99% uptime SLA.
Secure by default
MFA on every admin account, strong password policy, IP allow-listing and SSO available on the Business plan.
Working with a regulated buyer?
We provide a signed Data Processing Agreement, sub-processor list, security overview and pen-test summary on request. Most reviews complete in a single call.
Report a vulnerability
Found something we should know about? Email security@telquest.co.uk and we'll respond within one business day. We don't pursue good-faith researchers.
Need the full security pack?
Talk to sales and we'll send the DPA, sub-processor list and security overview the same day.