TelQuest

For Customer Support

Answer faster. Route smarter. Close the loop.

Auto-attendants, skills-based routing and SLA-aware queues that keep customers off hold and agents off the back foot.

<8s
average answer time
82%
first-call resolution
24/7
out-of-hours routing

Visual IVR builder

Build the menu the way you say it on the phone.

Drag, drop, publish. Every change is live on the next call, with hours-of-operation and holiday calendars baked in.

Inbound · 0330 822 0100

  • 1Existing customer
    • Billing → Finance queue
    • Technical → Tier-1 queue
    • Cancellations → Retention specialist
  • 2New enquiry
    • Sales queue (08:00–18:00)
    • After hours → voicemail-to-email
  • 0Speak to a human
    • Front desk → overflow to mobile

Before

One shared inbox and a panicked rota.

  • Calls bounce between mobiles and a desk phone nobody answers.
  • VIPs queue behind cold leads with no priority lane.
  • Out-of-hours calls vanish into voicemail nobody checks.
  • No record of who said what, or when.

With TelQuest

One queue, one SLA, one clean handover.

  • Skills-based routing puts the right call on the right agent.
  • SLA timers visible on every queue, breaches paged to a manager.
  • Voicemail-to-email with transcript, auto-routed to the helpdesk.
  • Every call recorded, tagged and attached to the ticket.

Connects to the helpdesk you already use.

Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub. Tickets created, recordings attached, follow-ups scheduled.

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